Because longevity is a relationship, not a specification. Our warranty program makes caring for your structure easy, rewarding, and shared.
Unlike synthetic materials that may last forever in a landfill, the lifespan of a wood product outdoors will vary depending on it's environment and care. With proper stewardship, wood endures for centuries. The oldest surviving wooden structures on earth are over a thousand years old. The Collaborative Warranty is the mechanism through which we care for your structure together.
Every premium Trellis structure includes a Collaborative Warranty. Higher tiers offer longer protection and deeper partnership.
Every premium product ships with a unique QR code linking to your warranty activation portal. The tag is permanently attached to the structure itself.
Scan your QR code and upload photos from three angles: full front view, ground-level anchoring detail, and a wide shot showing the surrounding environment.
Within 2 business days, a specialist reviews your installation. If everything looks good, your full warranty activates. If we spot a potential issue, we provide specific corrective guidance.
Periodic photo updates extend your protection and trigger personalized care recommendations based on your specific structure, site conditions, and climate.
A trained specialist examines your installation photos and confirms everything is set up for maximum longevity. Issues are caught before they become problems.
Up to 30 years of warranty coverage that extends through periodic photo updates. Your structure is protected for generations, not just years.
Maintenance recommendations tailored to your specific product, wood grade, site conditions, and regional climate. No generic care sheets.
We monitor condition trends across our installed base. If we identify a pattern that affects your product, we reach out with a preventive solution before you ever notice a problem.
When you sell your home, the warranty and its complete documentation transfer to the new owner. This adds real value to your property.
Traditional warranties leave you on your own until something breaks. Ours keeps someone on the other end, paying attention to your specific product, for the life of the coverage.
You buy a pergola. A care guide comes in the box. You put it in a drawer and forget about it. Three years later you notice discoloration. Five years later, soft spots appear. You call the manufacturer, who asks if you followed the maintenance schedule. You didn't. The warranty is void. You're alone with a failing product.
You buy a pergola. After installation, you upload three photos. Within 2 business days, a specialist confirms everything looks excellent and activates your warranty. They note your site has partial shade and recommend a specific stain schedule. Three years later, you snap a few photos. A day later, they spot a minor moisture pattern and recommend a twelve-dollar fix. Your protection extends to year eighteen.
If you purchased a Trellis product before the Collaborative Warranty program launched, you can enroll your existing structure. Contact us to learn about our grandfathering program for loyal customers.
Contact Us to EnrollBrowse our premium collection of garden structures, each backed by the Collaborative Warranty.
