When our structures stand a close order inspection, the craftsmanship and care become apparent.
Some of the more unusual details that we incorporate in our work, not normally found in the construction of garden arbors, are mortise and tenon joints, splined joints, channel dadoes and dowel pins. These methods allow for positive and secure registration of subparts into a strong and unified structure.
High quality products begin with high quality materials
The smaller units in our line arrive completely assembled.
The larger catalog items and any custom project includes detailed, easy to follow installation instructions.
Each of the arbors is preassembled in our shop into several main components before being packed for shipping. Our method of construction: fitted, grooved components, allows not only for added strength but also for easy reassembly.
Each component is predrilled, marked and lettered, to insure an accurate fit. We provide the screw bit for your drill and all of the stainless steel screws. All that is required is a power drill.
If you have a problem of any kind we will work with you to solve it. For standard catalog items, you may return your product at anytime, within 30 days. Providing the product is recieved in the same condition that it was sent, there is no restocking penalty, although you will be responsible for the cost of shipping.
Shipping and Handling
We ship within the contiguous United States. Most of our products are shipped via UPS. Large custom orders and pergolas are shipped via freight delivery. Please call for shipping costs for custom work, as well as a shipping quote for the Moon Arch.
Standard, un-customized catalog items will normally ship within 5 business days of order. We will provide an ETA within 2 business days. Large shipments and customizations will vary depending on the details of the order, and we will call you to coordinate.
UPS Shipping charges are by area and are listed as follows:
States: MA, ME, NH, VT, RI, CT, NY, NJ, PA, DE, MD, DC, VA, NC, WV, OH, MI, IN add 12% for delivery.
States: SC, GA, FL, AL, MS, TN, KY, IL, WI, MN, IA, MO, AR, KS, NE, SD, ND add 15% for delivery.
States: LA, TX, OK, NM, CO, WY, MT, ID, UT, AZ, NV, CA, OR, WA add 18% for delivery.
Massachusetts residents add 6.25% sales tax.
There is a $50.00 minimum shipping charge.
Some of our larger items that require assembly will arrive in more than one box. On occasion, UPS may deliver a box one or two days later than the others.
We take great care in the packaging of our products and use a double layer of 275 lb. test cardboard. Please save all of the boxes until the items have been inspected. On a rare occasion that something is incorrect with your order, please call us immediately. We will correct the problem as soon as we are notified.
Returns must be made within 30 days of the shipment date. All returns will be accepted without question, however all returns must be in the original packaging. Call for return authorization number. Custom work, which includes any catalog items that are customized, is not returnable.
Trellis Structures designs and fabricates unique and classic pergolas, arbors, and gates in western red cedar with the highest level of craftsmanship.
Connect With Us
Our customer service department is open from 8:30 am to 5:00 pm, EST, Monday through Friday. If you leave a message after hours please leave a number where you can be reached and we will gladly return your call.
We are located in E. Templeton, Massachusetts, off of Route 2, one exit west of Gardner, the furniture capital of New England.
25 North Main St. rear
E. Templeton, MA 01438-0408
PO Box 408
E. Templeton, MA 01438-0408