How to Order   Ordering and Pricing Call toll free at 888.285.4624. Our customer service department is open from 8:30 am to 5:00 pm, EST, Monday through Friday. If you leave a message after hours please leave a number where you can be reached and we will gladly return your call. All of the prices for our products are listed on the individual product pages. However, for your convenience, please click on the order form image (to the left) to open up a printable (PDF) copy of our order form. Make sure that both pages of the order form print out. Mail to: PO Box 408, East Templeton, Massachusetts 01438-0408 or fax anytime to 978.630.8725. If you are unable to open the order form, click on the following link (a free download) to install Adobe Acrobat Reader on your computer. Download Acrobat Reader Pergola and Custom Work Pricing Pricing is varied because of the custom nature of our pergola structures. Each pergola and custom job is quoted per individual specifications. The price range for pergola styles is approximately $75 to $125 per square foot, including shipping. Size is measured from the center of the post or column to the center of the opposite post or column, in both directions: length and width. Our design team is easy to contact and will assist you by answering any questions you may have. Please call 888-285-4624 or email sales@trellisstructures.com with your style and size requests. More information on obtaining a quote for your pergola is available in the pergola section. Guarantee If you have a problem of any kind we will solve it or you may return your product at anytime, for any reason, within 30 days. There is no restocking penalty. In addition, we guarantee our products to arrive free of any defects in workmanship or materials. Your satisfaction is guaranteed.   Shipping We ship within the contiguous United States. Most of our products are shipped via UPS. Large custom orders and pergolas are shipped via freight delivery. Please call for shipping costs for custom work, as well as a shipping quote for the Moon Arch. UPS Shipping charges are by area and are listed as follows: States: MA, ME, NH, VT, RI, CT, NY, NJ, PA, DE, MD, DC, VA, NC, WV, OH, MI, IN add 12% for delivery. States: SC, GA, FL, AL, MS, TN, KY, IL, WI, MN, IA, MO, AR, KS, NE, SD, ND add 15% for delivery. States: LA, TX, OK, NM, CO, WY, MT, ID, UT, AZ, NV, CA, OR, WA add 18% for delivery. Massachusetts residents add 6.25% sales tax. There is a $50.00 minimum shipping charge. Some of our larger items that require assembly will arrive in more than one box. On occasion, UPS may deliver a box one or two days later than the others. We take great care in the packaging of our products and use a double layer of 275 lb. test cardboard. Please save all of the boxes until the items have been inspected. On a rare occasion that something is incorrect with your order, please call us immediately. We will correct the problem as soon as we are notified. Returns Returns must be made within 30 days of the shipment date. All returns will be accepted without question, however all returns must be in the original packaging. Call for return authorization number. Custom work is not returnable.