Shipping and Handling

We ship within the contiguous United States. Most of our products are shipped via UPS. Large custom orders and pergolas are shipped via freight delivery. Please call for shipping costs for custom work, as well as a shipping quote for the Moon Arch.

Standard, un-customized catalog items will normally ship within 5 business days of order, although shipping times may vary depending on inventory stock and backlog. We will provide an ETA within 2 business days. Large shipments and customizations will vary depending on the details of the order, and we will call you to coordinate.

UPS Shipping charges are by area and are listed as follows:

States: MA, ME, NH, VT, RI, CT, NY, NJ, PA, DE, MD, DC, VA, NC, WV, OH, MI, IN add 12% for delivery.

States: SC, GA, FL, AL, MS, TN, KY, IL, WI, MN, IA, MO, AR, KS, NE, SD, ND add 15% for delivery.

States: LA, TX, OK, NM, CO, WY, MT, ID, UT, AZ, NV, CA, OR, WA add 18% for delivery.

Massachusetts residents add 6.25% sales tax.

There is a $50.00 minimum shipping charge.

Some of our larger items that require assembly will arrive in more than one box. On occasion, UPS may deliver a box one or two days later than the others.

We take great care in the packaging of our products and use a double layer of 275 lb. test cardboard. Please save all of the boxes until the items have been inspected. On a rare occasion that something is incorrect with your order, please call us immediately. We will correct the problem as soon as we are notified.

Returns

Returns must be made within 30 days of the shipment date. All returns will be accepted without question, however all returns must be in the original packaging. Call for return authorization number. Custom work, which includes any catalog items that are customized, is not returnable.